Shipping policy

Shipping and Terms
Do not sign for shipments until you have thoroughly inspected for any damage. Freedom Lock & Key or our safe manufactures are not responsible for shipments that are not signed for as damaged upon arrival.
Shipping & Delivery All orders weighing over 125 lbs or more are shipped via LTL freight carriers, unless otherwise noted. Our delivery/installation company that we use “In The Nick Of Time “ can help with delivery/installation of any size products with locations all across the U.S. The freight carrier provides either dock or curbside delivery based on location. All products 1400 lbs or more will need to go to a loading dock or be removed by the customer using their fork truck. Curbside is only available for products 1399 lbs and under. Curbside delivery is defined as delivery of the freight as close to the actual delivery address as possible. Please remember the size of the tractor trailer and certain safety precautions may prevent the freight carrier from delivering the freight at the actual curb or delivery address. Lift-gate service is available at no extra charge and it is the sole responsibility of the customer to coordinate inside delivery of the freight with the trucking company, sub-contractors, and/or themselves. The freight carrier is not responsible for the inside delivery of any freight and inside delivery is not a service that Freedom Lock & Key offers. Some of our safe manufacturers may offer inside delivery or you can contact our delivery/installation company if needed. In some remote rural areas, islands, toll bridge access areas, union states, ferry tolls, etc. may be subject to additional charges. If charges apply the customer will
be notified before shipping for approval. ***Any address corrections, re-consignments, or storage issues due to freight being undeliverable will not be the responsibility of Freedom Lock & Key or our safe manufacturers and may result in additional fees.***
Freedom Lock & Key uses the services of FedEx, UPS or another LTL freight company on all safe order weighing 124lbs or less. All safes are shipped via FedEx or US for cost effectiveness. Safe shipment can be upgraded to 2nd Day Air per customer’s request and at cost the customer, if available.
Any address corrections, re-consignments, or storage issues due to freight being undeliverable will not be the responsibility of Freedom Lock & Key and may result in additional fees. The customer will be contacted and advised of any additional fees prior to our safe manufactures providing the freight carrier with any written or verbal authorizations regarding any changes in the shipment. Upon contact, it will be the responsibility of the customer to find a resolution the issues in a timely manner. Freedom Lock & Key reserves the right to authorize the return of any freight found undeliverable where the customer, after repeated attempts, is found to be unavailable for contact. Customer will be charged for all freight to and from the point of delivery regardless if the buyer was eligible for free shipping in all instances where freight is determined to be undeliverable and is returned to any of our Safe Manufactures warehouse. Freight that is returned because it is deemed undeliverable will be subject to a 25% restocking fee.